Digital Services Act

Disclosure

Too Good To Go ApS (“Too Good To Go”, “we”, “us”, “our”) provides certain intermediary services within the meaning of Article 3(g) of the EU Digital Services Act (“DSA”). In accordance with our obligations under the DSA, we provide the following information.

1. Information on the active recipients of Too Good To Go services in the EU

Pursuant to Article 24(2) DSA, online platforms are required to publish information on the average number of monthly active recipients of the service in the European Union no later than three (3) months after the entry into force of the DSA and at least once every six months thereafter. This obligation serves to assess whether an online platform qualifies as a “very large online platform” (“VLOP”) under the DSA.

Too Good To Go confirms that the average number of monthly active recipients of its service in the European Union as of February 2026 was 9.705.360 million. Accordingly, Too Good To Go does not meet the threshold for designation as a very large online platform (VLOP).

2. Single Point of Contact

Pursuant to Articles 11 and 12 of the DSA, authorities, the European Commission, the Board established under Article 61 DSA, and users of our service may contact us at: dsa@toogoodtogo.com

You may contact us in English or Danish.

3. Transparency Report

In accordance with Article 15 and 24 of the Digital Services Act, Too Good To Go publishes an annual transparency report covering the content moderation actions undertaken on our platform.

3.1. Transparency reporting for the year 2025 (Transitional reporting cycle)

Under the transitional rules introduced by Commission Implementing Regulation (EU) 2022/2026, the reporting period for 2025 is divided into two parts:

Part 1 : Transparency Report (1 January – 30 June 2025)

(Reported pursuant to Article 15 DSA)

The full report is available here:

DSA Reporting Period: 20250101-20250630.ods

Part 2: Transparency Report (1 July – 31 December 2025)

(Reported pursuant to the Commission Implementing Regulation’s Annex I)

From 1 July 2025, providers of intermediary services must report using the standardised templates set out in Annex I of the Regulation.

The template contains all tables from Annex I, completed in accordance with the Regulation. Where a category is not applicable to our service, this is indicated in the template by leaving the corresponding row blank.

The full report is available here:

DSA Reporting Period: 20250701-20251231.ods

4. Notice and action mechanism

In accordance with Article 16 DSA, users, as well as trusted flaggers designated under Article 22 DSA may notify Too Good To Go of content they consider to be illegal by submitting a notice through the following contact channel: dsa@toogoodtogo.com

To enable an effective assessment, notices should include the following information:

  • A sufficiently reasoned explanation of why the content is considered illegal
  • The precise location of the content (e.g. URL or equivalent identifier)
  • The contact details of the notifier, unless the notifier is exempt from this requirement under applicable law
  • A statement confirming the notifier’s good faith belief that the information provided is accurate and complete

Too Good To Go assesses all notices in a timely, diligent, objective, and non-arbitrary manner and informs the notifier of the decision taken in accordance with Article 16 DSA.

5. Restrictions Regarding User Content and Redress Mechanisms (Articles 14, 20 and 21 DSA)

In accordance with Articles 14, 20 and 21 of the Digital Services Act (“DSA”), Too Good To Go provides the following information regarding restrictions on user content and available redress mechanisms.

5.1 Restrictions Regarding User Content and Accounts

Too Good To Go may take certain restrictive measures in relation to user content or users accounts where we determine that:

  • applicable law has been violated; and/or
  • our Terms and Conditions or other applicable policies have been breached.

Such measures may include, where appropriate:

  • removal or restriction of access to content;
  • suspension or termination of an account; or
  • other measures necessary to ensure compliance with applicable law or our Terms and Conditions.

Too Good To Go may also decide not to act on a notice where, following assessment, the reported content is not considered illegal or in breach of our Terms and Conditions.

Any measures adopted are based on an assessment of the relevant circumstances and aim to be proportionate and non-discriminatory, taking into account the rights and legitimate interests of the parties concerned.

5.2 Internal Complaint-Handling System (Art. 20 DSA)

Users who disagree with a decision referred to in section 5.1 above have the right to lodge a complaint through Too Good To Go’s internal complaint-handling system, free of charge.

Complaints must be submitted within six (6) months from the date on which the user was informed of the decision.

Complaints can be submitted to: appeals@toogoodtogo.com

Where necessary to process the complaint, Too Good To Go may request additional information from the complainant.

5.3 Out-of-Court Dispute Settlement (Art. 21 DSA)

Users have the right to select a certified out-of-court dispute settlement body to resolve disputes relating to decisions covered by Article 20 DSA.

Out-of-court dispute settlement bodies must be certified by the competent Digital Services Coordinator in accordance with Article 21 DSA.

Participation in out-of-court dispute settlement is voluntary and does not affect the right of the user to seek judicial redress at any time.