Too Good To Go ApS (“TGTG”, “we”, “us” or “our”) works to ensure that your privacy is protected when using our Services. We therefore have a policy setting out how your Personal Data will be processed and protected.
WHAT INFORMATION DO WE COLLECT?
TGTG collects information to operate our business and provide you with opportunities for reducing food waste. We collect both Personal Data and Other Information in support of these efforts.
"Personal Data" is information that can be used, directly or indirectly, alone or together with other information, to identify you as an individual Customer or user. This may include your precise Location Data.
"Other Information" is information that is anonymous, aggregate, de-identified, or otherwise does not reveal your identity. Some examples include age, gender, browser and operating system, time spent using our Services, and webpages visited. We collect and use this information to understand how you and our Customers as a whole use our Services and constantly tune, enhance, innovate and build products and services to reflect the needs of our Customers. We also collect responses from trusted Payment Service Providers when you make purchases on the Platform. Depending on payment method, this may include a subscription ID that is sent to the Payment Service Provider. We DO NOT collect any credit card information. When you are using a mobile device, we also collect and use your Apple Identifier for Advertising (IDFA) and Google Advertising ID (AAID) to recognize your device and support activities on our Services. These number values are not permanently tied to your device and, depending on your operating system, you can reset it through your device settings.
We collect Personal Data in the following ways:
- When you register with us, we collect registration and demographic details, e.g., name, email address, password, country and exact location. We may also collect your mobile phone number.
- When you use or interact with our Services, we collect Personal Data such as Location Data. We use your Location Data to provide a more relevant service. We may also use your Location Data to conduct analytics to improve the Services.
We collect Location Data in several ways:
- from your wireless carrier,
- directly from the device on which you use our Services.
The way in which we collect Location Data is different depending on whether you are accessing the Services through a website or a mobile application.
If you are accessing the Services through one of our mobile applications, the way we collect Location Data will differ depending on your mobile device’s operating system. In all events, we do not collect Location Data, unless you have allowed its collection when prompted. If you decline to allow Location Data collection in the app, we will not collect your Location Data unless you manually enter it in.
Other Information: We may collect Other Information about your use of our Services. This includes, for example, your device type, carrier provider, browser type, operating system, internet domain and host name, date and time of access as well as referring and onward URL, as well as transactional data about the activities you undertake and how you interact with the Services, such as what data is displayed, clicked on or shared, the click stream patterns, and the length of time spent on each site or page; and searches you may conduct on the Services.
- When you connect with us through social media, we may collect account or profile information.
- When you take surveys and enter promotions, contests, and sweepstakes, we collect contact, demographic and eligibility information.
We may sponsor contests, sweepstakes and other promotions ("Promotions") and we may request that you provide Personal Data, such as name, address, email address, telephone number and age and other information that may be appropriate in order to participate.
We may also launch surveys that ask you to answer questions about a range of topics from personal information to brand and product preferences.
When we collect Personal Data directly from you, you voluntarily provide us with the Personal Data in order to use the Platform.
The submission of your Personal Data to us is voluntary, but the consequence of not submitting your Personal Data may be that you cannot use the Platform or enter into promotions, contests, or sweepstakes.
HOW DO WE USE YOUR PERSONAL DATA?
We use the data we collect to operate our business, advertise and improve our existing Platform, develop new services and to improve and personalize your experiences interacting with us. We also use your Personal Data to communicate with you.
We will use your Personal Data for the following purposes:
- Operate our business and run our Services.
We use your Personal Data to create and manage your personal account at TGTG and to process your orders.
- Personalize experiences on our Services, better understand our Customers and gain customer insights
We use your Personal Data to conduct analyses in order to provide you with relevant functionality. This includes showing you a map or list view of nearby stores and suggesting the most relevant stores for you.
- Communicate with you and respond to your requests
When registering an account with us, you have a choice of receiving announcements about us and our products and Services via email and/or push notifications. If you consent to such messages, we may use your Personal Data and Other Information to communicate with you about the TGTG products or Services you have purchased or used and to notify you of other products, promotions and Services we think may be of interest to you. You can manage your communication preferences at any time from the mobile applications.
We may use your Personal Data to respond to your requests for technical support, online services, product information or to any other communication you initiate. This includes accessing your account to address technical support requests.
Additionally, when you request it, we will use your Personal Data to enroll you in contests, programs, or offers. We also may use your Personal Data to notify you of promotions and other special offers.
- Tailor our advertising and marketing
We use Personal Data and Other Information to assist us in our advertising and marketing campaigns, to provide you with information on the products and Services that we think are most relevant to you.
WHERE IS YOUR PERSONAL DATA STORED?
The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of EEA. Any such transfer of your Personal Data will be carried out in compliance with applicable laws.
FOR HOW LONG IS YOUR PERSONAL DATA STORED?
TGTG will retain your Personal Data for as long as you maintain an Account or as needed to provide you the Services. We will also retain and use your Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will retain your Personal Data until 5 years after the end of the year in which you delete your Account in order to comply with our legal obligations or for the establishment, exercise or defence of legal claims.
WHO HAS ACCESS TO YOUR PERSONAL DATA?
Your data may be shared within the TGTG group. We never pass on, sell or swap your data for marketing purposes to third parties outside the Too Good To Go group.
We may transfer Personal Data and Other Information to third party service providers, including media services and agencies for distribution of newsletter and credit reference or debt collection agencies for the purpose of credit rating checks, identity checks and debt collection.
We may disclose Personal Data or Other Information in other circumstances with your consent or as permitted or required by law.
HOW DO WE PROTECT YOUR PERSONAL DATA?
We have taken technical and organisational measures to protect your data from loss, manipulation and unauthorised access. We continually adapt our security measures in line with technological progress and developments. To make card purchases with us as secure as possible, all information is sent in encrypted form. This means that the information is passed through a secure connection and that external parties cannot read your Personal Data. For card purchases, we work with PCP compliant Payment Service Providers that help us to check directly with your bank that the card is valid for purchases. Our Payment Service Providers process your card details according to the international security standards PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. When you pay by card, we reserve the right to carry out an identity check.
WHAT ARE YOUR RIGHTS?
You have the right to request access to your Personal Data in our custody or control. If your Personal Data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed. You can withdraw your consent to our processing of personal information at any time. These rights are subject to contractual and legal restrictions. To exercise any of these rights, please contact us using the contact information provided in the Contact Us section below.
Too Good To Go ApS
2100 København Ø